E-commerce Customer Service Representative (Shopify/Amazon Focus)

Job Title: E-Commerce CSR (Shopify/Amazon) Location: Remote | Latin America Schedule: Mountain Time Zone Salary: $960 - $1,280 per month | $6 - $8 per hour We’re looking for a detail-oriented and customer-focused E-Commerce Customer Service Representative (CSR) to support our Shopify/DTC operations. You’ll be the first point of contact for customers handling returns, inquiries, and post-purchase issues, while maintaining a world-class customer experience. The ideal candidate is tech-savvy, experienced in working with e-commerce platforms like Shopify and Amazon, and has excellent communication skills. As an E-Commerce CSR, you will: • Respond to customer inquiries via phone, email, or chat • Handle returns, exchanges, and refunds efficiently and accurately • Provide world-class customer service by resolving issues promptly and professionally • Collaborate with our team to resolve complex issues and improve processes • Stay up-to-date on product knowledge and company information to provide accurate answers to customers • Work in a fast-paced environment with multiple priorities and deadlines • Be flexible and adaptable, as the role may require occasional overtime or working on weekends/holidays • Have a strong understanding of Shopify and Amazon platforms, including their features and functionalities • Be able to work independently and make decisions based on customer needs and company policies • Possess excellent problem-solving skills and attention to detail • Be comfortable with technology and willing to learn new tools and systems • Have a high school diploma or equivalent required; bachelor’s degree preferred • 1-2 years of experience in customer service, preferably in an e-commerce environment • Fluency in English (written and spoken) is required; proficiency in Spanish is a plus • Ability to work in a remote setting with minimal supervision • Strong organizational skills and ability to prioritize tasks effectively • Excellent communication and interpersonal skills • Ability to maintain confidentiality and handle sensitive information • Willingness to learn and adapt to new processes and technologies • Benefits: • Competitive salary range of $960 - $1,280 per month • Ongoing training and professional development opportunities • Flexible work schedule and remote work options • Opportunities for career growth and advancement within the company