Duty Manager

Love hospitality? Then you’ll love working with us. Waipuna Hotel & Conference Centre in Mount Wellington is looking for an experienced Duty Manager to join our friendly, hands-on team for 3 months (fixed term), while we recruit on a permanent basis. We are located in a central yet peaceful location on the edge of the Panmure Lagoon. We’re all about genuine hospitality — creating moments that make our guests feel welcome, relaxed, and cared for. If you’re someone who loves connecting with people, making them feel at home, and being part of a close-knit team, then we want to hear from you! As Duty Manager, your key responsibilities will include: • Providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable. • Managing the front desk operations, including checking in and out guests, handling room requests, and resolving any issues that may arise. • Coordinating with other departments to ensure seamless communication and a smooth operation. • Maintaining high standards of cleanliness, organization, and presentation throughout the hotel. • Assisting with special events, conferences, and functions as required. • Being proactive in identifying and resolving any issues that may impact our guests’ experience. If you have a passion for delivering exceptional customer service, are highly organized, and enjoy working in a fast-paced environment, then we would love to hear from you. Please apply with your CV and a cover letter outlining why you’re the perfect fit for this role.