Duty Manager - Front Office

Additional Information Job Number 26084457 Job Category Rooms & Guest Services Operations Location 22-26 Albert Street, Auckland, New Zealand, New Zealand, 1010 VIEW ON MAP (https://www.google.com/maps?q=22-26%20Albert%20Street,%20Auckland,%20New%20Zealand,%20New%20Zealand,%201010) Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are maintained. Provides leadership to the Front Office team, including supervising and training staff, managing day-to-day operations, and coordinating with other departments to ensure seamless guest experiences. KEY RESPONSIBILITIES Manages the Front Office team, including supervising and training staff, managing day-to-day operations, and coordinating with other departments to ensure seamless guest experiences. Oversees all property operations, ensuring that the highest levels of hospitality and service are maintained. Provides exceptional customer service by responding promptly to guest requests and resolving any issues that may arise. Maintains a high level of professionalism and integrity in all interactions with guests, colleagues, and external partners. Develops and implements strategies to drive revenue growth, improve operational efficiency, and enhance the overall guest experience. Collaborates with other departments to ensure effective communication and coordination. Participates in training and development programs to stay current on industry trends and best practices. KEY QUALIFICATIONS Education Bachelor's degree in Hospitality Management or related field Experience 3+ years of Front Office management experience in a luxury hotel environment Certifications Hotel Operations Certification (HOC) or equivalent preferred Skills Excellent leadership, communication, and problem-solving skills Strong analytical and decision-making abilities Ability to work effectively in a fast-paced environment with multiple priorities Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint. Ability to learn new software systems quickly. WORKING CONDITIONS Work Environment The Front Office is a dynamic and fast-paced environment that requires the ability to multitask, prioritize tasks, and maintain a high level of professionalism under pressure. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT AND PHYSICAL DEMANDS Work Environment: The Front Office is a dynamic and fast-paced environment that requires the ability to multitask, prioritize tasks, and maintain a high level of professionalism under pressure. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.