Dutch Speaking Technical Online Support - Work in Sofia

Mercier Consultancy MD is excited to offer a position for a Dutch Speaking Technical Online Support Specialist in Sofia, Bulgaria. This role is ideal for individuals who are tech-savvy and enjoy providing exceptional customer service. You will be responsible for assisting Dutch-speaking clients with various technical issues related to our services, ensuring a smooth and satisfying user experience.

• Provide top-notch technical support to Dutch-speaking customers.
• Diagnose and resolve technical issues efficiently while ensuring clear communication with clients.
• Guide customers through troubleshooting steps and provide optimal solutions to their inquiries.
• Maintain detailed documentation of customer interactions and issues in the CRM system.
• Collaborate with internal teams to address complex technical challenges and improve service delivery.
• Stay informed about products, service updates, and best practices in technical support.

Requirements

• Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus.
• Experience in technical support or a customer service role is preferred.
• Strong analytical and problem-solving skills with a capability to simplify technical concepts.
• Excellent interpersonal and communication skills, with a focus on customer satisfaction.
• Familiarity with CRM systems and technical support tools is an advantage.
• Ability to work effectively in a fast-paced environment and manage multiple tasks.
• A team player who thrives in a collaborative atmosphere.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. And Much More...