Dutch Speaking Customer Service for Transportation (Rail, Shipping, etc.) industry

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Service Representative within the Transportation industry, encompassing rail, shipping, and other related sectors. This role offers a chance to provide exceptional support to Dutch-speaking customers while contributing to the efficiency of transportation services.

• Deliver outstanding customer service to Dutch-speaking clients through phone, email, and chat, addressing inquiries related to transportation services.
• Assist customers with booking information, schedules, and general operational questions.
• Handle customer complaints and issues with professionalism, ensuring timely and effective resolution.
• Maintain a comprehensive understanding of transportation services to provide accurate information to customers.
• Document all customer interactions thoroughly for quality assurance and service improvement.
• Collaborate with internal teams to streamline processes and enhance customer experience.
• Stay updated on industry trends and company offerings to inform customers effectively.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably within the transportation or logistics sectors.
• Strong communication skills and a customer-oriented mindset.
• Ability to troubleshoot issues and provide effective solutions to customers.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment and adapt to changing situations.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks