Sales Advisor/Sales Adviser

As a Sales Advisor/Sales Adviser, you will play a key role in ensuring customers have an exceptional experience during purchases. You will support customers during store visits and help them find the right products, presenting our offer. Thanks to working in line with our values, you will contribute both to your own success and the company's success. Your tasks will include:

• Sharing knowledge about fashion trends and products, as well as supporting customers in making the best decisions.
• Collaboration with the team to ensure exceptional customer service at every stage of the store visit.
• Maintaining the right product condition and order on the sales floor.
• Assistance during opening and closing of the store.
• BUILDING a positive brand image through interactions with customers.
• Active promotion of our loyalty program – so that purchases are not only enjoyable but also beneficial for customers.

With whom will you collaborate? Our stores form the foundation of the company – it is here that customers directly experience our brand. As part of a dynamic store team, each position – from sales advisors/sales advisers to department heads and store managers, through decorators/decoratrices and administrative-accounting controllers/controllers – contributes to creating an inspiring and friendly atmosphere. Collaborating with other stores and regional teams, you will share your observations and achieve common successes. Together with your colleagues, you will play a key role in helping customers feel confident and express their individuality thanks to the latest trends and timeless fashion. Who is a Sales Advisor/Sales Adviser? We are looking for people who...

• Like helping others, are interested in fashion or retail – we'll teach you everything else!
• Have experience in customer service, e.g., in the fashion, retail, or related industries – this will be appreciated but is not required.

And people who...

• Want to develop themselves in dynamic and diverse teams where teamwork is the foundation.
• Are communicative, creative, interested in working with new technologies in stores, motivated to learn and develop.
• Are flexible and action-oriented.
• Freely communicate in Polish, also in contacts with customers and colleagues.

Who are we? The H&M Group is a global company that combines strong fashion brands. Our goal is to show that exceptional design, affordable prices, and sustainable solutions can go hand in hand. We want fashion to be accessible to as wide a group of people as possible, so our customers are at the center of every decision we make. We support the development of thousands of passionate and talented colleagues who share our culture and values. Together, we want to use our strength, resources, and knowledge to shape a more inclusive and sustainable future for the fashion industry. Why work with us? In the H&M Group, we are proud of creating an open and energetic workplace. We offer our employees opportunities for development worldwide, as well as attractive benefits:

• 25% discount for you and one close person on purchases in all H&M Group brands, both in-store and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, and ARKET).
• H&M – HIP motivational program. Learn more about the program here.
• Pre-employment and development training programs.
• Occasional coupons and bonuses throughout the year.
• Bonuses for referring new employees.
• Access to the MyBenefit platform.
• A contribution to private medical insurance.
• Life insurance at an attractive price.

Local markets offer various additional benefits. However, please note that these may vary depending on the employment form and country. Join us! Our uniqueness stems from combining many factors – inclusive culture based on teamwork, strong values, and opportunities for development. However, it is our employees who create the identity of the H&M Group. We offer a part-time work schedule. Apply by sending your CV as soon as possible. Take the next step in your career with us. Your journey starts here. * Online Test* To effectively manage a large number of applications for the sales advisor/sales adviser position, we use an online test in the recruitment process. This means that you will be asked to complete it as part of the application and evaluation process. Your answers will be analyzed using a tool that uses criteria established earlier by the H&M Group. After completing the test, you will have the opportunity to share your opinion about it. If you encounter any difficulties, please contact [email protected]. To learn more about how we handle your personal data, please review our Privacy Policy. ** We strive for a fair and transparent recruitment process based on competencies. Therefore, we kindly request that you do not attach a motivational letter to your application.