Customer Advisor for After-Sales Service Contact Center M/F/D

Do you enjoy talking to people, can you listen to their needs, and do you want to help them choose the best solutions?
Are you interested in customer service and working in a place where the quality of conversation, engagement, and good work organization matter?

Join #teamEURO as an After-Sales Service Contact Center Advisor – here, customer contact and technology meet in everyday work.

You don't need years of experience – your communication skills, customer focus, and willingness to learn are important to us. We will onboard you into our standards, processes, and work tools.

Responsibilities

• Customer Service – telephone and email contact with customers in accordance with the quality standards adopted in the company;

• Case Management – handling incoming calls and inquiries in the SAP IC system (handling emails from customers);

• Execution of After-Sales Processes – processing documents related to sales, verifying order statuses, and entering new orders;

• Handling Complaint Cases – receiving and processing service and complaint cases;

• Achieving Goals – striving to achieve set quantitative goals (KPIs) and ensuring a high standard of service.

We expect

• Internship in a similar position is not required (we will teach you everything!);

• Good communication skills;

• High personal culture and empathy in customer contact;

• Focus on achieving set goals;

• Efficient computer operation and readiness to work with internal systems and applications;

• Teamwork skills;

• Knowledge of the Polish language, allowing for professional customer service.

We offer

• An employment contract in a company with a strong market position;

• The opportunity to influence your own salary – a fixed base salary and a motivating bonus system;

• A friendly, diverse team – with people who support and share knowledge;

• A benefits package (medical care, Multisport Card, employee referral program) – so you can take care of your health and develop your passions;

• Onboarding and training – a developed system of initial, on-the-job, and skill-enhancing training in professional customer service,

• On-site work in our office (Lublin, al. Jana Pawła II 17).
  
  
  Join #teamEURO – where technology meets people.
  Do you want to work in a place where atmosphere and development go hand in hand with fair pay?
  You don't need to know everything – we will take care of your onboarding and training.