Customer Advisor

Workplace: Warsaw

Your responsibilities

• Customer service at all stages of sales - from the initial conversation and needs assessment to the finalization of the sale.
• Knowledge and execution of an individual sales plan.
• Maintaining the aesthetics of the store - tidiness, cleanliness, appropriate product labeling, arrangement and display of products.
• Handling deliveries in the store. Preparing merchandise for sale.
• Making and handling orders.
• Updating your knowledge about current promotions, new arrivals, and products through the Pako Lorente Academy employee platform.
• Approximately 80-90% of your work involves direct customer service. The remaining part consists of tasks related to the technical operation of the store and its attractiveness to customers.

Our requirements

• We are looking for a person with high communication skills - open, smiling, energetic. Able to build good relationships with clients and colleagues.
• Customer-oriented - able to initiate conversations, identify and respond to customer needs or objections, empathetic.
• Hardworking, focused on achieving very good sales results - we provide support in this, but we expect commitment to achieving set goals.
• Wants to learn and improve their competencies necessary for daily work.

Nice to have

• Knowledge of English.
• Interest in fashion, aesthetic sense.

What we offer

• A structured onboarding program - so you can get to know us, your position, and the work, and quickly find yourself in a new role.
• Educational and training materials regarding products, brand, customer service process - available to you through our training platform and the knowledge of mentors.
• Stable employment based on an employment contract - during the lockdown, we maintained all our jobs, we have been running a stable business for over 18 years.
• Remuneration system based on a base salary and a bonus dependent on sales (we will help you prepare for the role of a salesperson so that your work brings you a satisfactory income).
• Discounts on company products.
• Access to a foreign language learning platform.
• Multisport card.
• Medical care and group insurance - for you and your family.
• Opportunities for promotion within Pako Lorente structures - along with the growth of your competencies and experience.
• Flexible working hours typically based on 10-12 hour shifts (we work an average of 3-4 days a week, the schedule is planned in advance for the entire month, we work from Monday to Saturday and on selected trading Sundays).
• A team full of passion for fashion, for customers, and for what they do every day - get to know us better during recruitment.

Benefits

• subsidized sports activities
• subsidized language learning
• life insurance
• discounts on company products and services

Pako Lorente Spółka z ograniczoną odpowiedzialnością

Pako Lorente is a Polish brand operating in the men's fashion segment with a strong position in the domestic apparel market, also appreciated abroad. The brand consistently pursues its expansion plan: it is increasing its network of stores in shopping malls and developing its online sales channel.

All information about the processing of personal data in this recruitment can be found in the application form, after clicking the "Apply Now" button.