DMC Retail Travel Specialist

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single '&Beyonder' makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose '&Beyonders' very carefully - they are the strength and the future of this company.

KEY OUTPUTS:

• Creative planning and designing of itineraries

• Managing the reservations process for bookings in a manner which ensures guest budget is achieved

• Handling of bookings from quote to finalising, invoicing and travel documents

• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues

• Emergency duty will be on a rotational basis as per the DMC Emergency BOP

• Working hours early and late shift on a weekly rotational basis

• Calm and professional manner of servicing agents and guests

• Proactive selling of our products and services ensuring the best possible safari for the guests

• An independent, curious and "can do it" nature

• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• A passion for delivering service excellence

• An in-depth knowledge of Tourplanadvantageous

• A good knowledge of South Africa, Southern and East Africa preferable

• A willingness and aptitude to learn

SKILLS REQUIRED:

• Good understanding of terms and conditions, product knowledge, third party and andBeyond Product destinations