DocEstate GmbH
3 months ago
Disponent / Service Operations Manager (m/w/d)
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Company information
- Company
- DocEstate GmbH
- Location
- Bonn Germany
- Posted
- 3 months ago
Job description
We enable official documents to be digitally submitted and prepared online at building authorities, offices, and public administration. Meet a young and diverse team of software and real estate enthusiasts who take unconventional paths to achieve unique customer experiences and business success. Numerous customers trust our online solutions, including leading law firms, investment managers, tax consultants, property managers, or real estate agencies. For our pioneering work, we have already received multiple awards.
Tasks
As Disponent / Service Operations Manager, you actively support the processes and shape the future of DocEstate with. Your tasks include:
- Operative control and coordination of the agent and partner network.
- Planning, disposition, and follow-up of on-site service deployments.
- Ensuring compliance with Service-Level Agreements (SLAs), quality standards, and response times.
- Contact person for service partners regarding operational questions.
- Selecting, onboarding, and further developing new service partners.
- Monitoring service quality based on defined key figures.
- Analyzing utilization, performance, and optimization potential.
- Escalation management in critical service cases.
- Tight cooperation with sales, customer service, and project management to optimize and further develop processes.
- Maintenance of master data, documentation, and deployment reports.
Qualification
- Completed commercial or technical training or comparable qualification.
- Experience in planning, disposition, or control of external service or network operations.
- Outstanding organizational and coordination skills.
- Strong communication skills and confident appearance towards customers and partners.
- Analytical and solution-oriented working style.
- High self-responsibility, stress tolerance, and decision-making enthusiasm.
Benefits
WHAT YOU CAN EXPECT FROM US
- Respectful corporate culture
- Modern workplace in Bonn
- IT equipment tailored to your needs
- State-of-the-art technologies
- Hybrid work
- Work-Life-Balance | compatibility with family
- Professional development opportunities
- Recognition and appreciation of your performance
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Required skills
- customer service
- organizational skills
- project management
- quality standards
- communication skills
- stress tolerance
- analytical skills
- self-responsibility
- service-level agreements
- solution-oriented
- slas
- hybrid work
- disponent
- professional development opportunities
- modern workplace
- it equipment
- work-life-balance
- decision-making enthusiasm
- state-of-the-art technologies
- response times
- escalation management
- service operations
- respectful corporate culture
- recognition and appreciation of performance
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