Disponent IT-Support (m/w/d)

We are looking for a candidate to fill this position at CYBERDYNE Informationstechnologie GmbH.

CYBERDYNE is a specialized Managed Services Provider for demanding IT solutions in the mid-range. As part of the Medialine Group, we belong to one of the leading IT company groups in Germany. This combination of middle-class agility and corporate strength enables us to offer our customers high-performance, scalable, and future-proof solutions. We stand for highest service quality, sustainable customer relationships, and technological leadership.

We are looking for a dispatcher for our IT support (IT dispatcher) at our Cologne location, initially for two years. Over this period, this role will be built up and established with the prospect of an unlimited appointment.

Aufgaben

In this position, you will not personally implement technical solutions but ensure that inquiries, disturbances, and tasks are structured, prioritized, and passed on to the right people. You will be the central interface between customers, Service Desk, and our operational teams. You will keep an overview, order requirements, coordinate the next steps, and ensure that tasks are worked through step by step. You will not only manage tickets but also operational scheduling and planning in daily business. You plan tasks, dates, and deployments verifiably in the calendars of the responsible employees and adjust necessary changes or re-planning with the involved parties.

Your Tasks

• Sight and categorization of tickets, inquiries, and disturbances, as well as their prioritization according to urgency, contract status, responsibility, and sensible processing order
• You coordinate the transfer to the relevant teams and people
• Planning of technicians, tasks, dates, and deployments actively in the calendar of the responsible employees
• Coordination and transfer of tasks through scheduling and planning in daily business according to load, availability, priority, and feasibility
• Adjustment and re-termining when necessary changes or new priorities arise, closely with technicians and involved teams
• Feedback and information to customers regarding inquiries, status changes, and scheduling adjustments
• Support in critical disturbances, especially in terms of smooth operations and communication
• Ticket and task tracking
• Support in further optimizing routing, prioritization, and dispatch processes in daily business

Qualification

• Experience in a coordinating, disposing, or steering role, ideally in the IT environment, service environment, or system house
• You do not need to be a technician, but should understand how IT support works in daily life
• Excellent communication skills when dealing with customers and internal teams
• High organizational ability and the ability to quickly sort many information into meaningful categories
• A good sense of priorities, urgency, and smooth processes
• Calmness and overview even in high-pressure situations or stressful situations
• Sovereign appearance, clear language, and reliability in follow-up
• Basic understanding of IT support, ticket systems, service processes, and technical responsibilities, as well as the IT vocabulary
• Excellent German and good English skills

Benefits

• A place with sense – and parking: You will be part of a team that works together and thinks ahead. Your car parks for free in Cologne.
• JobRad or Jobticket? Or both – you decide how you prefer to commute.
• Modern equipment: High-performance hardware and, depending on the role, an up-to-date iPhone including.
• Team events & movement: Whether company run, kick-off tournament or after-work beer – who likes it is there.
• Lived sustainability: Digital processes, an electric car fleet for customer meetings, and our own CYBERDYNE Forest.
• Health & enjoyment: Meal allowance with colleagues, team kitchen, Urban Sports Club.
• Finding peace: Relaxation area in the house or a walk directly outside the door.
• Thinking about tomorrow: We actively support you on the topic of old-age provision.
• Recovery: 30 +1 vacation days, including the financially supported 'OneCYBERDYNE' Day.

In our job application, we set our sights on the 'Du'. If you prefer a different address, please let us know and we will adapt to your preferences.

We look forward to your application!

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