Disability Services Manager

Client Experience Manager – Port Macquarie

At Nextt, we believe every person deserves the chance to live their best life – connected, supported, and thriving. Our mission is to help clients and support workers Get More Out of Life, every day.

We’re looking for a Client Experience Manager to join our Northern NSW team, supporting clients and workers across Port Macquarie and surrounds.

If you’re a people leader with heart, purpose, and a passion for great client outcomes, this is your opportunity to step into a role where your impact is immediate and visible.

Why You’ll Love Working With Nextt
At Nextt, you’re not just joining an organisation – you’re joining a values-led community.

• Hybrid work – 1 day from home, 1 day in the office, and time spent out in the community connecting with clients and your team.
• A role with purpose – See the real difference your leadership makes in clients’ lives.
• Supportive team culture – We champion collaboration, inclusion, and innovation.
• Professional growth – Build your leadership, operational, and clinical capability.
• Local focus, national support – Enjoy the best of both worlds with a connected national network and the familiarity of your local community.

About the Role
As our Client Experience Manager, you’ll lead a team of skilled Support Workers to deliver safe, high-quality, person-centred services. You’ll be the calm, confident leader clients trust and Support Workers rely on.

You will:

• Drive exceptional client outcomes aligned to NDIS standards.
• Coach, motivate, and develop Support Workers to deliver rights-based, quality support.
• Build strong client relationships and ensure their voices are heard and respected.
• Use data, insights, and innovative tools to improve service delivery.
• Navigate challenges with confidence, professionalism, and empathy.
• Lead with clarity, purpose, and heart – creating a high-performance, positive team culture.

About You
You’re a natural leader – organised, proactive, and deeply people-focused. You thrive in a role that balances client needs, team development, and operational delivery.

You’ll bring:

• 2+ years’ experience in service delivery, client experience, or people leadership.
• Strong knowledge of the NDIS and person-centred practice.
• Excellent communication, decision-making, and problem-solving skills.
• A passion for supporting clients to live meaningful, independent lives.

Why This Role Matters
At Nextt, your leadership doesn’t sit behind a desk – it shapes people’s lives.
You’ll be supported by a national team that values innovation, courage, and heart, while having the autonomy to create meaningful change in your local community.

Your ideas are welcomed. Your growth is encouraged.
And your impact? It’s visible every single day.

Ready to lead with purpose?
Apply now to become the next Client Experience Manager – Port Macquarie and help our clients and teams Get More Out of Life.