Disability Management Specialist

Key Responsibilities

• Coordinate and manage non-occupational disability cases from initial claim through resolution.
• Liaise with employees, medical providers, insurance carriers (e.g., STD/LTD providers), and internal stakeholders to support timely claim decisions and interventions.
• Ensure all documentation is accurate, complete, and maintained in a confidential manner.
• Along with HR Director Shared Services, AIM representative and facilitation on the disability governance with insurance carriers and review of SLA performance;
• Develop and oversee individualized, medically supported return-to-work plans for employees returning from non-occupational leaves.
• Identify suitable accommodations in collaboration with managers and healthcare providers under the duty to accommodate provisions of the law.
• Monitor progress and adjust RTW plans as needed based on medical updates and business needs.
• Ensure all processes align with federal and provincial human rights, privacy, and accessibility legislation.
• Keep up to date with evolving disability and accommodation legislation and group benefits policies.
• Support internal policy development and contribute to disability management program enhancements.
• Training design and implementation for the HR Community and management on Disability best practises and process.
• Act as a resource for HR, managers, and employees by providing guidance on disability leave procedures and accommodation strategies.
• Facilitate clear and compassionate communication between all involved parties.
• Promote early intervention strategies and employee well-being initiatives.