Director, Solution Consulting - CRM and Industry Solutions

We’re looking for a hands-on, strategic leader to build and lead our CRM & Industry Solution Consulting team in India — a growing centre of excellence that will power ServiceNow’s next wave of growth across the APAC region.

This role will lead a team of 9 Solution Consultants supporting the CRM and Industry Sales teams as they help customers transform their business with ServiceNow’s AI-powered customer and industry solutions.

As the Manager, you’ll balance leadership and frontline impact — developing talent, strengthening alignment across broader team in India and APAC, and being personally active in the market as an evangelist for ServiceNow’s platform.

What You’ll Do

• Lead and grow a high-performing team of Solution Consultants across India focused on CRM and Industry workflows.

• Coach and develop talent — building Solution Consultatnts into trusted advisors and future leaders.

• Partner closely with Sales Leaders in India and across APAC to drive aligned account planning, opportunity strategy, and customer success.

• Engage directly with customers — meeting CXOs, presenting ServiceNow’s value, and shaping transformational programs in-market.

• Drive execution excellence by ensuring your team delivers consistent, outcome-led, value-driven engagements.

• Champion collaboration across functions — working with Product, Marketing, and Enablement to bring the best of ServiceNow to every pursuit.

• Contribute to APAC growth strategy, helping define how India becomes a major contributor to APAC and Global success.

• Evangelize the ServiceNow story externally and internally — representing our technology, culture, and customer impact with authenticity and authority