Director, Patient Services and Professional Practice

Full job description

CAREER OPPORTUNITYDirector, Patient Services and Professional Practice
Corporate Culture:We are anchored by our vision, mission and values and guided by our strategic directions. If you exhibit the core values; Inclusive, Caring, Accountable, Respect, Excellence, Teamwork, Adaptable, we want you to join us in providing exceptional services to our patient and their families.
Benefits:This position includes a comprehensive and competitive benefit plan, including but not limited to extended health and dental coverage, life and accident insurance, paid vacation, and sick days, short- and long-term disability income protection plans, Healthcare of Ontario Pension Plan (HOOPP), and Employee & Family Assistance Program.
Relocation support may be available for this opportunity. For more information, please speak with your recruitment representative when contacted for more information.
The Opportunity:The successful candidate will have a minimum of 5 years progressive health care management experience, ideally in an acute care setting. The new Director will possess excellent interpersonal skills with a strong focus on leadership development and the ability to build effective partnerships with a range of diverse stakeholders.
With a demonstrated commitment to interprofessional practice and evidence-based practice, the successful candidate will also bring proven leadership skills including strong financial, human resource, labor relations, quality management, change management, program planning development and evaluation and utilization management skills. The successful candidate will possess high emotional intelligence with the prove ability to foster teamwork and lead positive change.
In this key leadership role, the Director Patient Services will be accountable for the overall operations and service delivery of assigned clinical programs and services in accordance with the strategic directions, mission, vision, and values. The Director will develop and implement an annual program operating plan based upon the Hospital's strategic plan with the objective of creating an efficient and patient and family centered clinical experience within an interprofessional environment.
Reporting to the Vice President, Patient Services and Chief Nurse Executive, and working in collaboration with other Directors and Departmental Chiefs, the Director will build partnerships and mentor direct reports with the objective of achieving portfolio targets, projects, and goals. The Director fosters a commitment to a positive patient experience and the sustainability of high-quality healthcare services throughout the interprofessional team through the advancement of clinical best practice and the effective management of human and financial resources within the assigned portfolio.
Qualifications:

• Exhibits the core values: Inclusivity, Caring, Accountable, Respect, Excellence, Adaptable, and Teamwork
• Master’s degree in nursing, Health Sciences or Business Administration, or Bachelor’s Degree in a health care related field with enrollment in a Masters program
• Minimum of 5 years progressive leadership experience in a healthcare environment.
• Strong clinical background including demonstrated knowledge of current best practices.
• Demonstrated experience with quality improvement and change management.
• Demonstrates superior proficiency in communication, team building, mentorship, conflict resolution, and problem solving within an interdisciplinary practice setting.
• Possesses knowledge of the Public Hospitals Act, Excellent Care for All Act, Mental Health Act, Regulated Health Professions Act, Occupational Health and Safety Act, Personal Health Information Protection Act, and the Health Care Consent Act.
• Demonstrated clinical leadership, human resources management, and financial management skill.
• Proficient computer skills with working knowledge of Meditech, computerized charting, Excel, Word, PowerPoint
• Previous experience with and knowledge of Studer, process mapping and implementing LEAN methods is an asset

Duties and Responsibilities:

• Development and implementation of an annual program operating plan and business strategy that is aligned to our strategic directions.
• Creation of a framework for program evaluation utilizing metrics to measure access, patient flow, success of service planning, clinical excellence, and patient outcomes.
• Provision of team focused inspirational leadership in achieving excellence in patient care through planning and resource allocation in accordance with the Hospital's strategic directions, mission, vision and values.
• Focus on quality improvement and patient safety.
• Engages external stakeholders with our strategies to build partnership opportunities.
• Strategically identifies opportunities such as grant submissions, business cases, and proposals for changes/advancement in service delivery that support Ministry, Health, Hospital, and clinical priorities.
• Performs as a change agent utilizing evidence-based leadership strategies and leading by example.

Employment Type: Permanent Full Time
Hours of Work: Days, Monday to Friday with an on-call rotation.
Wage: $122,260.29 - $156,038.55 annually.