Director of Customer Success

PriceEasy.com is a fast-growing SaaS company transforming the way fuel and convenience retailers manage pricing, location intelligence, and in-store profitability. Our cutting-edge platform delivers AI-powered insights to help retailers make smarter decisions, increase margins, and streamline operations. We are seeking a highly motivated Director of Customer Success & Implementation to ensure a seamless onboarding experience, deliver hands-on software training, and support our clients’ ongoing success. **Responsibilities:** * Lead and manage the Customer Success team, including hiring, training, and performance management. * Develop and implement customer success strategies to improve customer retention, satisfaction, and growth. * Oversee the onboarding process for new customers, ensuring a smooth and successful transition. * Provide hands-on software training and support to clients. * Build and maintain strong relationships with key customer stakeholders. * Identify and proactively address customer needs and challenges. * Analyze customer data to identify trends and opportunities for improvement. * Collaborate with the Sales, Product, and Engineering teams to ensure customer needs are met and product improvements are prioritized. * Develop and maintain customer success metrics and KPIs. * Own and manage the customer journey, from onboarding to renewal. * Create and maintain a library of customer success resources, such as FAQs, tutorials, and best practices. **Qualifications:** * Bachelor's degree in business, marketing, or a related field. * 8+ years of experience in customer success, account management, or a related role. * 5+ years of experience managing a team. * Strong understanding of SaaS business models and customer success best practices. * Excellent communication, interpersonal, and presentation skills. * Proven ability to build and maintain strong customer relationships. * Experience with data analysis and reporting. * Ability to work independently and as part of a team. * Experience with CRM software (e.g., Salesforce). * Experience in the fuel and convenience retail industry is a plus. **Benefits:** * Competitive salary * Health, dental, and vision insurance * Paid time off * 401(k) plan * Opportunity for growth and advancement in a fast-growing company * Work-life balance