Director, Customer Fraud - Security/Risk Services

Our Purpose _Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Our culture _We are driven to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. We are driven by a singular purpose: To connect and power an inclusive, digital economy that benefits everyone, everywhere. We hold ourselves to the highest ethical standards. We own our actions and make decisions with intention. We foster a collaborative environment where everyone can thrive. We champion innovation, and we embrace change. We are a global team that is passionate about what we do. Overview of the Role _The Customer Fraud Director within Security & Risk Services (SRS) is responsible for the development and execution of the fraud risk management strategy for Mastercard’s customers. This role will be accountable for establishing a comprehensive fraud risk management framework, identifying and mitigating fraud risks, and ensuring that Mastercard’s customers are protected from fraud. Role _Develop and implement a comprehensive fraud risk management strategy for Mastercard’s customers. _Identify and assess fraud risks, including emerging threats and trends. _Develop and implement fraud prevention and detection controls. _Monitor and analyze fraud trends and performance. _Develop and maintain relationships with key stakeholders, including internal and external customers. _Provide subject matter expertise on fraud risk management. _Lead and manage a team of fraud risk professionals. _Develop and deliver training and awareness programs on fraud risk management. _Ensure compliance with all relevant regulations and standards. All About You _Bachelor's degree in a related field. _10+ years of experience in fraud risk management, with a focus on customer fraud. _Deep understanding of fraud risk management principles and practices. _Strong analytical and problem-solving skills. _Excellent communication and interpersonal skills. _Ability to lead and manage a team. _Experience with fraud detection and prevention technologies. _Experience with data analysis and reporting. _Strong understanding of the payments industry. _Experience working with customers. _Ability to work independently and as part of a team. _Ability to travel as needed. Mastercard is an inclusive equal opportunity employer. _We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of gender, age, sexual orientation, religion, ethnicity, national origin, marital status, disability or any other protected characteristic._ If you are a candidate who requires a reasonable accommodation to complete the application process, please contact us at [email protected]. Please include the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries regarding a request for a reasonable accommodation will be responded to from this email address.