Director - Contact Centre Services

Due to security requirements, applicants with full Australian Citizenship will be considered for this role. At Optus, we power connection for millions of Australians — and for some of the country’s largest organisations, that connection depends on world-class contact centre technology. Our Enterprise & Business division delivers ICT contact centre technology managed services to many of Australia’s largest companies, in complex multi-vendor environments — including Federal Government. As our Director - Contact Centre Services, you will be responsible for leading a team of experts who design, implement and manage contact centre solutions that meet the needs of our customers. This includes developing and maintaining relationships with key stakeholders, providing strategic guidance on technology and process improvements, and ensuring the delivery of high-quality services to our clients. You will also have the opportunity to work closely with other teams across Optus to drive innovation and growth in the contact centre space. If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we want to hear from you.