Director Account Management / Client Service

WongDoody creates human experiences! WongDoody creates human experiences in 24 locations on 4 continents. We believe that the future can be shaped. By shaping human experiences through creativity and technology, we work to create a future we believe in.

For us, this begins with our own culture. We strive to create an inclusive environment where every person can bring their whole being to work. Our clients are brands we believe in, from large global corporations to local heroes and startups we love. With each of our partners, we embark on a journey of co-creation, exploring the boundaries of what's possible and the space where creativity and technology meet.

Our team of cheerful, open-minded, values-driven, and collaborative problem-solvers focuses on one goal in everything we do: human experiences. Human experiences are the touchpoints where brands connect with customers. We transform companies by creating engaging, inspiring moments through strategy, creativity, data, and technology – powered by the global technological strength of Infosys.

Great Brands. Plenty of Room for Your Ideas.

A mouse that knows the whole world. A supermarket that loves food. And coffee where a new world is added every week. Sound familiar? It's precisely for brands like these that we develop ideas, campaigns, and digital experiences. 

And our client world extends even further: from skincare and interiors to automotive and technology, from B2C to B2B. Our focus areas: Social & Influencer Marketing, Campaigning & Content, and MarTech Solutions. 

For this, we are looking for people who think along, contribute their own ideas, and want to make things happen. With us, you'll find the space for that – and a team that shares knowledge, has each other's backs, and wants to build something with you. 

Our Local Benefits 

• Flexible working hours and a time account with 100% overtime compensation
• Work from wherever you like – from home, in one of our offices (Stuttgart, Berlin, Düsseldorf), or even temporarily abroad within the EU
• Free snacks and drinks in our offices
• An innovative work environment with modern technical equipment – MacBook, company iPhone, and all tools relevant to your work
• Training opportunities to stay up-to-date
• 30 days of vacation per year
• Subsidy for the Urban Sports Club
• Employee benefits & discounts through Corporate Benefits
• An inspiring team with whom collaboration on strong brands is fun

What awaits you

As Director Account Management, you will shape the development of our client partnerships and one of our account management teams. You will combine strategic foresight with entrepreneurial thinking and leadership that empowers people. You will be given the freedom to set your own impulses, make decisions, and build something together with your team. 

Strategic Responsibility & Client Consulting:

• You will develop a clear perspective for your accounts: Where do our clients want to go, what contribution can we make, and what is needed for that? 
• You will advise at eye level, ask the right questions, and take a stance – even if another direction seems more promising. 
• You will translate brand and business goals into suitable solutions, combining Social & Influencer, Campaigning & Content, and MarTech Solutions. 
• You will identify new opportunities, bring together the right experts, and develop concrete, value-adding projects from initial impulses. 

Client Relationships & Revenue Responsibility:

• You will build strong relationships with decision-makers and develop them into long-term partnerships. 
• You will stay close to your clients, understand their challenges, and actively drive joint development forward. 
• You will be responsible for account planning, revenue, profitability, and forecasts, deriving clear priorities and measures from them. 
• You will shape proposals and contract negotiations together with the relevant colleagues, representing a partnership-based, economically viable collaboration. 
• You will develop growth from existing relationships and contribute your perspective to new business and pitches. 

Quality, Processes, Team & Optimization:

• You will lead your Account Management team professionally and disciplinarily, provide direction, and support each person in their development. 
• You will consciously delegate responsibility, create clear decision-making scopes, and be present as a sparring partner when your team needs you. 
• You will take overall responsibility for your accounts – from strategic development to the quality of execution. Together with your team, you will set clear priorities, keep an eye on resources and profitability, and ensure that we meet our commitments to clients.
• You will bring together strategy, creative, social, media, data, and technology, and foster collaboration where different perspectives lead to better solutions. 
• You will further develop structures and work methods that make the team's daily work easier and create space for good consulting, creative ideas, and growth.

What you bring

• Several years of experience in account management or client service at an agency or a comparable service company, as well as experience in leading and developing teams. 
• Enjoyment in strategically expanding client partnerships and motivating people for common goals. 
• Entrepreneurial thinking and experience with revenue, profitability, forecasts, and contract negotiations. 
• A good understanding of how brand management, social & influencer marketing, campaigns, content, and digital platforms interact. 
• The ability to translate business potentials of MarTech, data, and technology into convincing client solutions together with our experts. 
• A leadership style that builds trust, enables clear feedback, and trusts people with responsibility. 
• The courage to make decisions, set priorities, and conduct even challenging conversations constructively. 
• Curiosity about new developments, AI, and changing work methods – and a desire to try out meaningful impulses together. 
• A confident demeanor and the ability to communicate complex topics clearly and persuasively – in German and English. 

For us, only your personality and your professional skills matter. Your gender, age, or appearance, your origin, or sexual orientation are irrelevant to us – we are open to collaboration with everyone.

Please note: This is a job advertisement from WongDoody GmbH, based in Germany. Via our website or other sources, you may find job postings published by one of our WongDoody sister companies, with whom we operate globally under the "WongDoody" brand. For each job offer, only the company publishing the respective advertisement is responsible. Contact persons, required information, and applicable conditions may vary accordingly. (You can find information here on how WongDoody GmbH processes your personal data provided during the application process). If you have questions about the application process, please feel free to contact our People & Culture team directly. -----

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