Director Account Management (all genders)

Responsibilities

As Director Account Management (all genders), you will take overall responsibility for our existing partners division. This division generates more than half of the company's revenue. You will report directly to the management and lead a team of up to eight employees. In addition to managing and developing the team, you will successfully drive this division towards a scalable platform business.

• Your core business – partner relationships: With your team, you will be responsible for the relationship with our existing trade partners (SEM). This includes retention, satisfaction, revenue development, and expansion of partnerships. The division is divided into two segments:
  • Micro-partners: Development of automated processes that enable efficient collaboration without significant individual support.
  • Medium-sized partners: Automation and scaling combined with personal support.
• You will be a sparring partner for other departments and support cross-functional projects for new products or processes. Based on your customer experience, you will provide impetus on how our platform for trade companies can further develop.
• You will work closely with our management and thereby influence our core business as well as innovation topics at Aroundhome.
• You will create meaningful reports, analyze success metrics of partners and employees, and independently derive targeted measures from them.
• You will lead an eight-person team technically and disciplinarily based on clear KPIs and develop the team into top performers.
• You will actively embody our values and represent Aroundhome convincingly – both internally towards the team and externally in the market.

Requirements

• You have completed a university degree and at least 5 years of experience in customer support and in the strategic and operational management of an account management team, ideally in the digital environment / platform business.
• You are proficient in sales strategies, KPIs, CRM, pipeline management, and reporting.
• You know how to effectively train and develop employees through targeted coaching and workshops.
• As a strong personality with a role model function, you find it easy to inspire your team for the set goals, while always keeping an overview.
• You act goal-oriented, think entrepreneurially, and are characterized by your focused and structured way of working.
• You convince with your strong implementation skills, are not afraid to make decisions independently, and communicate with top decision-makers at eye level.
• You have a very good understanding of digital business models and changing customer needs.

What we offer

Hybrid Work // Stay Flexible: In addition to our weekly team days, which we spend together in our office in Berlin, you can also work from home after consultation. Additionally, we offer you the possibility to work from selected EU countries for up to 30 days a year.

Room to Grow // Stay Curious: In regular feedback sessions, you will shape your very personal development path together with your manager. In addition, there is an annual training budget and informative workshops that provide you with new input and promote your personal development.

Mental and Physical Health // Stay Healthy & Active: We want you to feel well and support your health through a subsidized membership at Urban Sports Club. Additionally, our cooperation partner “Fürstenberg Institut” is available to you and your family members with advice and support when it comes to mental health & coaching.

Responsibility // We #care: We care about our planet and the people who live on it. To make our world a little better, our ESG Team (Environmental, Social & Governance) promotes our awareness for environmentally friendly behavior. Additionally, we work with JobRad, offer a subsidized BVG ticket, and actively support social projects in Berlin on our annual Social Day. We pitch in to give something back to our planet and our fellow human beings.

Team Spirit // Stay Connected: What drives us is our sense of community. Therefore, once a month we celebrate our Company Office Day at Potsdamer Platz, where everyone comes together in person. In addition to a comprehensive update from our C-Board, the focus here is primarily on togetherness and exchange during joint lunches and dinners.