Key Account Project Director (M/F)

OUR AGENCY

Periscope is an independent digital marketing and communication agency that works with associations, NGOs, and organizations focused on the general interest.

Our clients fall into three categories:

• Generosity: encouraging donations (NGOs, foundations, associations)

• Community: fostering membership

• Impact: promoting the use of a service

Our organization is structured around expertise hubs, each with its dedicated project manager:

• Social Media: strategy and management of social networks

• Design: branding, UX/UI, creative production

• Development: websites, landing pages, integrations

• Marketing: SEA, SEO, and data analysis

This structure ensures a high level of expertise in each domain.

The role of Key Account Project Director is designed to connect these different expertise areas and ensure their coherence in cross-functional projects involving multiple hubs.

THE ROLE

Passionate about digital culture and convinced of the essential role of associations and NGOs in our society, do you want to put your skills to work for meaningful projects?

Reporting to the Sales department, you will be responsible for the overall operational management of a few strategic key accounts that are multi-expertise, primarily NGOs and associations, whose support involves several of the agency's expertise hubs.

As the true conductor of these accounts, you will be their internal operational point of contact. You will master their challenges, history, and priorities, and ensure smooth coordination between the different expertise areas, with a shared vision of client objectives and commitments.

You will exercise functional authority over the specialized project managers within the scope of cross-functional projects, particularly for coordinating interventions, arbitrating priorities, and guaranteeing the overall coherence of the support provided, without direct hierarchical reporting lines.

YOUR MISSIONS

1. Manage Key Accounts and Coordinate Expertise

• Be the primary operational contact for clients on a daily basis and ensure overall monitoring of their multi-expertise support

• Coordinate specialized project managers, arbitrate priorities, and contribute to the fair distribution of workload among teams

• Master the challenges, objectives, and history of each account to ensure a comprehensive view and effective information flow between teams

• Develop and manage a global backward schedule integrating all specialized expertise areas and project stages

• Anticipate and coordinate dependencies between hubs (design mockups, integration and development, tagging and tracking plan, campaign launches…)

• Organize and lead steering committees with clients

• Oversee the overall budget and profitability of each account, across all expertise areas

• Identify development opportunities with clients and transmit them to the Client Management department, which will handle commercial follow-up and development

2. Analyze and Optimize Performance

• Monitor and analyze the performance of deployed digital solutions

• Interpret data and consolidate analyses from different expertise areas to obtain a holistic view of results

• Track key performance indicators (KPIs) and present regular reports to clients

• Identify optimization levers and formulate recommendations to continuously improve the solutions and the results achieved

3. Maintain Awareness and Be Proactive

• Stay informed about digital trends, innovations, and developments in the association and humanitarian sector

• Conduct benchmarks and identify market best practices

• Propose new digital approaches and solutions aligned with your clients' challenges and objectives

YOUR PROFILE

With a higher education degree (Bachelor's to Master's) in marketing, communication, or digital, you have significant experience of at least 7 to 10 years in digital project management, ideally gained in an agency setting.

You have a good understanding of the association, humanitarian, or general interest sector, and comprehend the specific challenges faced by NGOs, particularly in terms of awareness, mobilization, engagement, and fundraising.

You possess:

• Solid experience in managing complex digital projects involving multiple expertise areas and numerous stakeholders

• Proven ability to coordinate multidisciplinary teams without direct hierarchical reporting lines

• A strong understanding of digital levers: SEO, SEA, social media, email marketing, acquisition, and analytics

• Proficiency in project management and tracking tools

• Knowledge of Analytics tools and digital performance analysis

• Familiarity with the main CMS and open-source frameworks on the market (WordPress, Drupal, Prestashop...)

Beyond your technical skills, you are recognized for:

• Your excellent interpersonal skills and customer service orientation

• Your ability to take a high-level view, understand business challenges, and formulate relevant recommendations

• Your team spirit and your ability to unite stakeholders with diverse profiles

• Your autonomy, rigor, and ability to manage multiple projects simultaneously

• Your writing skills, analytical and synthesis abilities

• Your capacity to anticipate, arbitrate, and make decisions

GOOD REASONS TO JOIN US!

• A leading independent agency working for top-tier clients

• 6 top-level hubs: Design, Development, Marketing, Sales, Social Media, and AI

• Paid days off

• Flexible work arrangements: on-site and remote

• Attractive health insurance

• Annual bonus

• Convivial breakfasts, happy hours, parties, and off-work activity suggestions

• Unlimited internal training opportunities

• A dynamic and supportive work environment

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