eCommerce, Customer Experience, and Growth Management

eCommerce Customer & Digital Experience, and Growth Lead

Mexico City | Walmart de México y Centroamérica

At Walmart, we are looking for an eCommerce Customer & Digital Experience, and Growth Lead to lead the Analytics strategy that drives the acquisition, conversion, and loyalty of millions of customers through our digital channels.

This position will be a key strategic partner for the business, transforming large volumes of customer and digital behavior data into actionable insights that accelerate growth and improve the customer experience.

What are we looking for?

✅ Experience in Analytics applied to eCommerce, Customer Experience, or digital businesses.

✅ Ability to convert large volumes of data into strategic decisions and business results.

✅ Experience in Customer Analytics and a deep understanding of customer behavior.

✅ Knowledge in personalization, segmentation, attribution, experimentation, and customer journey analytics.

✅ Ability to influence business leaders and collaborate with cross-functional teams.

✅ Experience driving Growth, Marketing, or Digital Analytics strategies.

✅ Leadership to develop teams and build high-impact analytical capabilities.

What will be your impact?

• Define and lead the Analytics agenda for Customer Experience, Growth, and eCommerce.
• Generate insights that drive customer acquisition, conversion, and loyalty.
• Identify growth opportunities from the analysis of data and consumer behavior.
• Be the expert voice in customer insights for business leaders.
• Connect the physical and digital worlds to build a comprehensive customer vision.
• Drive a culture of data-driven decisions at scale.

If you are passionate about working with data, customers, and growth in one of the largest retail and eCommerce ecosystems in the region, we would love to meet you.

Requirements

• Experience leading Analytics, Business Intelligence, or Customer Insights teams.
• Track record in eCommerce, Marketplace, or large-scale digital businesses.
• Experience working with large volumes of data and transforming them into strategic business insights.
• Knowledge in Customer Analytics, Customer Experience, segmentation, personalization, and experimentation.
• Ability to influence senior stakeholders and collaborate with cross-functional teams.
• Advanced English to interact with global teams and leaders.
• Bachelor's degree in related fields such as Engineering, Economics, Statistics, Data Science, Marketing Analytics, or related disciplines.

“At Walmart de México y Centroamérica, we are committed to a culture of belonging, which is why we seek to incorporate the best talent based on competencies, skills, and potential; we do not discriminate for any reason, including gender, age, ethnic origin, physical appearance, marital status, HIV health conditions or any illness, socioeconomic status, disability, sexual orientation, gender identity or expression. Therefore, during the attraction and selection process, we will not request personal information, photographs, or clinical tests of any kind. The candidate's personal data is not relevant during the interview process or for the final selection. At Walmart de México y Centroamérica, we are committed to our associates so that they find an environment of respect, free from discrimination and sexual harassment, day by day at work.”