Digital Solutions Consultant - Pre-Sales

Responsibilities:1. Leadership: Be the Digital Lead and orchestrate the right CX solutions in largeintegrated operations lead to solve for the business problem Technical Lead to manage the client CIO/ IT team and comfort them onhow the solution will fit in their ecosystem/ roadmap
2. Technical Expertise: Develop a deep understanding of AI solutions within the contact centerspace not limited to Conversational AI, Smart Agent Assist, KnowledgeAssist (along with their technical capabilities) Stay current with industry trends, emerging technologies, and competitorofferings.
3. Customer Engagement: Engage with prospective clients to understand their technical requirementsand business challenges. Conduct needs assessments and provide tailored technical solutions.4. Solution Demonstrations: Deliver compelling product demonstrations that showcase the featuresand benefits of our solutions. Customize demonstrations to align with the specific needs and use casesof potential customers.
5. Collaboration with Account/ Sales Leads: Work closely with the account/sales team to understand customer goalsand contribute to the development of winning sales strategies. Assist in the preparation of technical proposals, RFP responses, and othersales materials.6. Technical Presentations: Conduct technical presentations, both in-person and virtually, to conveythe value proposition of our products/services. Address technical inquiries and concerns during the sales process.7. Customer Relationship Building: Build and maintain strong relationships with customers, understandingtheir evolving needs and providing ongoing technical support.
Qualifications:1. Bachelor's degree in a technical field2. Proven experience in a technical pre-sales or similar role in the technologyindustry.3. Strong understanding of relevant technologies, including (but not limited to) [listspecific technologies relevant to the company's products/services].4. Excellent presentation and communication skills, with the ability to conveytechnical concepts to both technical and non-technical audiences.
5. Ability to work collaboratively in a team environment and interface effectively withinternal teams.