Digital Project Manager

Job description

We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.

At Schneider Electric, our values - IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) - are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

Are you ready to lead the digital transformation to create a more sustainable world?

If you are up to challenge your creativity and make an impact, we are excited to welcome you!

Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.

The Digital Project Manager is responsible for the end-to-end delivery of strategic digital and AI initiatives supporting Customer Support transformation at Schneider Electric.

Working within Schneider Digital, the role orchestrates the full lifecycle from discovery phase to global deployment and value realization, delivering scalable, data-driven solutions that enhance frontline agent efficiency, customer experience, and operational performance. and operation teams, ensuring strong alignment, execution excellence, and measurable business impact across regions.

What will you do?

1. End-to-End Program Delivery

Own the full project lifecycle: discovery - scoping - pilot - rollout - closure

Define and drive scope, roadmap, and success criteria definition and realization

Ensure delivery against timeline, budget, quality, and business objectives

Establish and maintain project governance (SteerCo, reviews, reporting)

Lead risk, issue, dependency, and change management

2. Digital & AI Solution Delivery

Translate business needs into scalable digital / AI use cases

Coordinate with product and technical teams on:

Solution design and architecture

Data flows and system integrations

MVP / pilot definition and execution

Ensure alignment between business objectives and technical delivery

3. Stakeholder Alignment & Governance

Align a complex ecosystem (business leaders, product teams, regions, support functions)

Drive decision-making, transparency, and milestone alignment

Manage stakeholder expectations and resolve cross-functional dependencies

Orchestrate global governance and review forums

4. Deployment, Change & Adoption

Ensure successful global rollout across countries and user groups

Partner with change teams to define:

Communication and adoption strategies

Training and enablement plans

Monitor and actively drive user adoption and behavioral change

5. Value Realization & Performance Management

Define and track business impact KPIs, such as:

Agent productivity and efficiency gains

Automation / case deflection rates

Customer satisfaction improvements

Ensure benefits are measured, sustained, and optimized post-deployment

Drive continuous improvement and scaling of solutions

6. Vendor & Ecosystem Management

Collaborate with external vendors and technology partners

Ensure delivery alignment on scope, timeline, and quality

7. Execution & Communication Excellence

Deliver clear, concise, and structured communication

Provide transparent reporting to leadership

Demonstrate ownership, autonomy, and proactive execution

Drive initiatives with a results-oriented and solution-driven mindset

Key to be successful in this role

Strong ownership and end-to-end accountability for delivery and outcomes
Ability to structure and simplify complexity into clear, actionable plans
Excellent stakeholder alignment and influencing skills in a global matrix
Focus on business value and user adoption, beyond just delivery
Proactive mindset with anticipation of risks and problem-solving

Key challenges

Managing complex, cross-functional and multi-country environment
Balancing business expectations with technical constraints and priorities
Driving alignment across diverse stakeholders with conflicting priorities
Ensuring adoption and behavioral change at scale
Delivering measurable value in fast-evolving digital / AI contexts

What qualifications will make you successful?

Experience Requirements

8+ years in project or program management (digital / IT / transformation)

Experience in AI, digital, or customer support transformation is a strong plus

Proven experience in international and cross-functional environments

Project Management

Strong expertise in end-to-end project delivery (scope, schedule, risk, quality)

Experience managing complex, cross-functional, global programs

Solid knowledge of Agile, Waterfall, and PMP practices

Tools

Advanced PowerPoint (executive storytelling)

Excel (KPI tracking, analysis)

Familiar with collaboration tools (Teams, SharePoint, Confluence)

Digital & Technical Acumen

Understanding of digital, AI, and data-driven solutions

Ability to work with tech teams on integrations and data flows

Exposure to CRM / customer support platforms (e.g., Microsoft Salesforce)

Project & Program Management

Strong foundation in project management (scope, schedule, cost, risk, quality)

Experience managing complex, multi-country programs

Ability to structure and drive execution with rigor

Digital & AI Acumen

Understanding of AI, automation, and data-driven solutions

Experience with integrations, platforms, or digital ecosystems

Exposure to customer support or digital transformation environments

Stakeholder Management & Communication

Strong ability to influence in a global, matrix organization

Excellent communication and alignment skills

Ability to navigate complexity and drive decisions

Ownership & Execution Mindset

High level of accountability and autonomy

Strong problem-solving and delivery focus

Resilient in complex and evolving environments

Business & Change Orientation

Strong focus on user adoption and business outcomes

Ability to connect technology delivery to value realization

Education Requirements

Bachelor's or Master's degree in IT, Engineering, Management, AI, Data Scientist, Digital Marketing or related field

Fluent in English

What will you get?

We adapt to you:

With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.

We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.

Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.

Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.

Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).

We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.

We take care of you:

With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy access to wellness content, nutrition counseling, fitness classes, and more!

From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.

Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.

We empower you:

With Career Hub, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.

We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.

We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.

You will have life insurance for your protection.

We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.

With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.

Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.

Bring your expertise to a team that values innovation and execution - apply today!

Grade 8

Seeking to make an IMPACT with your career?

When considering joining a new team, culture is important. At Schneider Electric, our values and behaviors are the foundation for creating a culture of excellence that supports business success. We believe our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - start with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into action, no matter your role. It's a call to connect your career with the ambition to achieve a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We believe everyone has the potential to be an IMPACT Maker, and we celebrate them every day.

Become an IMPACT Maker at Schneider Electric - apply today!

Worldwide revenue of €40 billion
+9% organic growth
150,000 employees in over 100 countries

To be considered as a candidate for our positions, you must submit your application online. This position will remain open until the selection process is complete.

Schneider Electric aspires to be the most inclusive and supportive workplace in the world, offering equitable opportunities for everyone, everywhere, and ensuring that all employees feel uniquely valued and safe to bring their best selves. We reflect the diversity of the communities in which we operate and 'embrace difference' as one of our core values. We believe our differences make us stronger as a company and as individuals, and we are committed to championing inclusion in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe trust is a core value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality, and cybersecurity, underpinning all aspects of our business and our commitment to act and respond with respect and good faith to all our stakeholders. You can learn more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. Our policy is to provide equal employment opportunities and advancement in areas of recruitment, hiring, training, transfer, and promotion to all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other characteristic or conduct protected by law.

Required skills

customer satisfaction engineering it training rigor health insurance quality management project management communication skills problem-solving governance reporting resilience life insurance flexible schedule meal vouchers cost management ai sustainability excel crm quality management automation continuous improvement agile risk management digital marketing powerpoint sharepoint problem-solving skills architecture bachelor's degree change management confluence autonomy results-oriented budget master's degree digital solutions transportation vouchers digital transformation stakeholder management integrations vendor management mentors performance management decision-making pmp leadership reporting schedule management data scientist discounts deployment roadmap accountability transparency communication strategies hybrid work collaboration tools microsoft teams parental leave system integrations global programs program management business outcomes english fluency bereavement leave adoption fitness classes project lifecycle waterfall ownership electrification mvp energy technology solution design medical service business objectives gyms job opportunities rollout execution excellence user adoption schneider electric technical constraints scoping training plans communication excellence digitization influencing skills kpi tracking pilot gift cards technical acumen timeline grade 8 issue management data flows data-driven solutions project governance dependency management global governance business value wellhub business orientation technology partners stakeholder alignment floating holidays recognition program digital ecosystems cross-functional environments stakeholder expectations nutrition counseling additional vacation days ai use cases structured communication scope management international environments end-to-end project delivery behavioral change efficiency gains value realization delivery focus stock ownership program steerco solution-driven mindset success criteria digital project manager actionable plans childcare vouchers volunteer programs cross-functional environment conflicting priorities multi-country environment ecosystem management execution mindset sports centers impact values cross-functional dependencies global matrix organization schneider digital digital hub customer support transformation milestone alignment adoption strategies enablement plans business impact kpis agent productivity automation rates case deflection rates proactive execution digital acumen microsoft salesforce decision navigation change orientation sabbatical pack global family leave policy caregiving leave health and wellness platform wellwo career hub professional development platform flexible remuneration plan club schneider

Digital Project Manager

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