Digital Product Owner – B2B Applications (CX) Contract-to-Hire | 3-Month CTH Location: Mexico (Preferred)

Digital Product Owner – B2B Applications (CX) Contract-to-Hire | 3-Month CTH Location: Mexico (Preferred) We’re looking for a Digital Product Owner to lead the design and delivery of B2B applications that improve customer experience and streamline core returns and service workflows. This role sits at the intersection of business strategy and technology delivery , owning product vision, backlog, and outcomes from concept through launch. You’ll partner closely with business stakeholders, CX leaders, and cross-functional teams to define and deliver high-quality digital products that meet customer needs. Key responsibilities include: • Developing a deep understanding of our customers’ needs and pain points, and using this insight to inform product decisions. • Collaborating with the business to identify opportunities for process improvements and developing solutions to address these needs. • Working closely with the technology team to design, develop, test, and launch digital products that meet customer needs and drive business outcomes. • Partnering with stakeholders to prioritize features and requirements, ensuring alignment between business objectives and technical capabilities. • Developing and maintaining a product backlog, prioritizing items based on business value and customer need. • Ensuring the successful delivery of digital products by working closely with the technology team to define and track key performance indicators (KPIs). • Staying up-to-date with industry trends and emerging technologies, applying this knowledge to inform product decisions and drive innovation. • Building strong relationships with stakeholders, including business leaders, CX teams, and technology partners. • Communicating product vision, roadmap, and progress to stakeholders, ensuring alignment and buy-in. • Identifying and mitigating risks associated with digital product development, ensuring successful delivery and minimizing potential impacts on the business. • Developing and maintaining a culture of continuous improvement, encouraging experimentation, learning from failures, and iterating based on customer feedback. You’ll be an excellent fit for this role if you have: • 3+ years of experience in a product ownership or similar role, with a focus on digital products and customer experience. • Strong understanding of business strategy and technology delivery, with the ability to bridge these two worlds. • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders. • Ability to prioritize and manage multiple projects simultaneously, with a focus on delivering high-quality results. • Experience working in an Agile environment, with a strong understanding of Scrum or Kanban methodologies. • Strong analytical and problem-solving skills, with the ability to identify and mitigate risks associated with digital product development. • Bachelor’s degree in Computer Science, Business Administration, or related field. • Fluency in English (written and spoken).