Digital Marketing Agency - Operations Manager

About Excavation Marketing Pros Excavation Marketing Pros is a fast-growing digital marketing agency serving clients across the United States and Canada. We specialize in lead generation, CRM automation, and full-funnel digital marketing strategies. As we scale, we are looking for a highly technical and operationally-minded leader to serve as the founder's right hand and keep our agency running at its highest level. About the Role We are hiring a full-time, fully remote Operations & Automation Manager to join our team. This is an exceptional opportunity for someone who thrives in fast-paced environments, has a passion for process improvement, and excels at building strong relationships with cross-functional teams. Key Responsibilities: • Develop and implement operational processes and procedures to ensure the smooth day-to-day operation of the agency. • Collaborate with the founder to develop and execute strategic plans to drive business growth. • Manage and optimize our CRM system, ensuring data integrity and accuracy. • Analyze and improve existing workflows, identifying opportunities for automation and process streamlining. • Develop and maintain strong relationships with cross-functional teams, including sales, marketing, and customer success. • Provide exceptional customer service to clients, ensuring their needs are met and exceeded. Requirements: • 3+ years of experience in operations management or a related field. • Strong understanding of CRM systems and data analysis. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. • Strong problem-solving and analytical skills. Benefits: • Competitive salary and benefits package. • Opportunity to join a fast-growing company with a strong culture and mission. • Flexible, remote work environment. • Professional development opportunities.