Diabetes Support Specialist Bilingual

Diabetes Support Specialist, Bilingual Position Summary: The Clinical Product Specialist Level 1, Bilingual role will provide best in class clinically focused customer education and support via phone to assist in all points of the customer journey, to include onboarding, troubleshooting, and retaining customers on the Omnipod portfolio of products for both patients with Type 1 and Type 2 diabetes. Responsibilities: Answer incoming/outbound clinically related customer questions via phone in an English/Spanish bilingual manner, providing accurate and timely responses to ensure customer satisfaction. Utilize product knowledge and clinical expertise to address customer inquiries, resolve issues, and provide education on the Omnipod System for Continuous Glucose Monitoring (CGM) and other products. Collaborate with cross-functional teams to develop and implement effective customer support strategies. Develop and maintain a deep understanding of the Omnipod portfolio of products, including features, benefits, and clinical applications. Provide exceptional customer service by being responsive, empathetic, and knowledgeable in all interactions. Identify and escalate complex issues to senior-level subject matter experts as needed. Maintain accurate records of customer interactions, issues, and resolutions. Participate in training and development programs to stay current with product knowledge, clinical updates, and industry trends. Requirements: Bachelor's degree in a life science or related field; 1-2 years of experience in a customer-facing role, preferably in the healthcare or medical device industry; strong understanding of diabetes management principles and practices; excellent communication and interpersonal skills; ability to work in a fast-paced environment with multiple priorities; proficiency in Microsoft Office applications. Benefits: Competitive salary and benefits package; opportunities for professional growth and development; collaborative and dynamic work environment.