DevOps & Automation Engineer

As a DevOps & Automation Engineer, you will develop automation playbooks, runbooks, and cookbooks to streamline tasks related to service delivery and operations. This role involves implementing automation use cases in production environments, including support for modifications and troubleshooting. You will also manage the automation platform to ensure high availability and seamless operational performance, execute and oversee automation playbooks as part of day-to-day operational activities and handle operational tasks related to both the automation processes and the underlying automation platform.

Additionally, the role requires hands-on expertise in scripting languages such as Ansible, Python, Terraform, Chef, Groovy, and PowerShell, as well as experience in CI/CD pipelines, DevOps platform management, and cloud-based automation. You should be proactive, possess strong problem-solving skills, and have a passion for automation and process optimization.

What will you do?

Automation Development & Implementation

• Understand automation concepts and their application in day-to-day service delivery and operations within IT Managed Services.
• Build and maintain automation playbooks using technologies such as Ansible, Python, Terraform, Chef (Ruby), Groovy, PowerShell, and JavaScript.
• Operationalise and manage automation development initiatives to enhance productivity.
• Develop automated scripts to test automation playbooks before deployment to production environments.
• Possess strong knowledge of Infrastructure-as-Code (IaC), including code control and versioning best practices.

Platform & Infrastructure Management

• Familiarity with integration of automation solutions with external tools such as ITSM platforms.
• Ensure compliance with ITSM integration and other relevant system tools.

Service Delivery & Operational Efficiency

• Understand automation concepts and their application in day-to-day service delivery and operations within IT Managed Services.

• Ensure process efficiency, automation stability, and system reliability.
• Drive continuous improvements through proactive automation development.