Device Support Delivery Manager

Hi, We have an immediate requirement for Device Support Delivery Manager with our organization SHI Solutions India Pvt Ltd. Job Title: Device Support Delivery Manager Experience: 10 Years Location: Bangalore Department: IT Infrastructure / End User Computing Role Overview: The Device Support Delivery Manager will be responsible for leading end-user device operations, deployment, and lifecycle management for enterprise desktops, laptops, and mobile devices. The role requires strong technical expertise in Windows operating systems, Microsoft Office applications, and other relevant technologies. Key responsibilities include but are not limited to: • Developing and implementing effective strategies for the delivery of high-quality support services to end-users. • Collaborating with cross-functional teams to ensure seamless integration of device support services into overall IT infrastructure. • Providing technical guidance and training to support engineers on new devices, software applications, and technologies. • Analyzing and resolving complex technical issues related to device deployment, configuration, and troubleshooting. • Developing and maintaining relationships with key stakeholders, including end-users, IT teams, and vendors. • Staying up-to-date with industry trends, best practices, and emerging technologies in the field of device support delivery. • Ensuring compliance with organizational policies, procedures, and regulatory requirements. • Managing budgets, resources, and timelines for device support projects and initiatives. • Developing and maintaining metrics to measure the effectiveness of device support services and identifying areas for improvement. • Providing regular status updates to management on project progress, issues, and recommendations. • Collaborating with other departments to identify opportunities for process improvements and implementing changes as needed. • Ensuring that all activities are performed in accordance with organizational policies, procedures, and regulatory requirements. • Developing and maintaining a comprehensive knowledge base of device support best practices, technical information, and troubleshooting guides. • Providing technical assistance and guidance to end-users on the use of devices, software applications, and technologies. • Collaborating with vendors to resolve issues related to device deployment, configuration, and troubleshooting. • Ensuring that all activities are performed in accordance with organizational policies, procedures, and regulatory requirements. The ideal candidate should have a strong background in IT infrastructure management, device support delivery, and technical leadership. A bachelor's degree in Computer Science or a related field is required. 10 years of experience in a similar role is preferred.