Desktop Support Technician

About the Company This is a New Zealand division of a global company who are known for their strong employee focus and a Leader in their field. About the role: You will be the main point of contact for end user IT support and problem resolution at our client site in Penrose 5 days a week, while also providing remote support on another site. Responsibilities Desktop PC & Laptop Hardware installation, setup and configuration, problem diagnosis and resolution. Support of MS Teams meeting room equipment, including camera, microphone, and display. Troubleshooting and resolving technical issues with desktops, laptops, printers, and other peripherals. Providing IT support to end users through phone, email, or in-person. Collaborating with internal teams to resolve complex technical issues. Maintaining accurate records of all incidents and resolutions. Developing and maintaining a strong understanding of our company's technology infrastructure and systems. Staying up-to-date with the latest technologies and trends in the industry.