EIL Global IT Solutions and Services
1 year ago
Desktop & Network Support Engineer –FTE, Auckland
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Company information
- Company
- EIL Global IT Solutions and Services
- Location
- New Zealand New Zealand
- Posted
- 1 year ago
Job description
Key Responsibilities:
Desktop Support:
- Provide break-fix support for desktops, laptops (Windows/macOS), iMacs, and POS devices.
- Diagnose and replace hardware components such as HDD, RAM, motherboard, screen, keyboard, fan, and power supply.
- Assist with software installations, OS configurations, and basic application troubleshooting.
- Set up and troubleshoot POS terminals, receipt printers, barcode scanners, and card readers.
- Perform system imaging and reimaging using deployment tools or bootable media.
- Maintain accurate records of service activities in the ticketing system.
- Manage and maintain a local inventory of spare parts and tools.
Network Support:
- Provide basic onsite network support for LAN/WAN issues, cabling, and device connectivity.
- Assist in troubleshooting and resolving issues related to switches, access points, and patch panels.
- Support connectivity of end-user devices including desktop PCs, printers, and POS systems to the network.
- Liaise with remote network teams during network testing, configuration changes, or outage support.
- Identify and report recurring network issues to relevant teams for further analysis.
General Responsibilities:
- Ensure SLA compliance and maintain a high standard of customer satisfaction.
Work collaboratively with other teams to escalate or resolve issues beyond scope.
Kindly share your updated CV with us at [email protected]
Required skills
- software
- windows
- tools
- spare parts
- pos
- lan
- wan
- switches
- application
- cabling
- cv
- macos
- printers
- ticketing system
- barcode scanners
- hdd
- power supply
- access points
- ram
- fan
- os
- keyboard
- deployment tools
- screen
- desktop pcs
- patch panels
- card readers
- device connectivity
- motherboard
- receipt printers
- bootable media
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