WNS
1 month ago
Delivery Manager, Customer Service - Financial Services
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Company information
- Company
- WNS
- Location
- South Africa, Western Cape, Cape Town Region, Cape Town City Centre South Africa
- Posted
- 1 month ago
Job description
WNS in Cape Town seeks a Customer Service Manager to lead and develop the local Customer Service team, ensuring high quality and efficient service aligned with business objectives and regulatory requirements.
The role focuses on coordinating activities, managing resources, monitoring performance, and driving improvements while maintaining strong stakeholder relationships and fostering a results-driven, collaborative work culture.
#J-18808-LjbffrRequired skills
- efficiency
- resource management
- delivery manager
- team leadership
- financial services
- team development
- process improvement
- performance monitoring
- stakeholder management
- regulatory requirements
- cape town
- service quality
- activity coordination
- business objectives
- customer service manager
- collaborative work culture
- results-driven culture
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