Delivery Leader - US Healthcare - CX

Location: Kolkata, Pune Experience: 15 Years (Healthcare) Industry: US Healthcare BPO / Healthcare Operations About the Role We are seeking an experienced Delivery Leader to lead large-scale US Healthcare Contact Center operations. The role requires driving operational excellence, client engagement, transformation initiatives, and financial performance across multiple healthcare service lines, including member and provider services. Key Responsibilities Lead and manage large healthcare operations; Drive operational excellence through process improvements, quality control, and continuous monitoring; Develop and execute strategic plans to achieve business objectives; Foster strong relationships with clients and stakeholders; Ensure compliance with regulatory requirements and industry standards; Manage budgets and financial performance; Identify and mitigate risks; Collaborate with cross-functional teams to drive transformation initiatives. About the Company We are a leading provider of healthcare BPO services, dedicated to delivering exceptional customer experiences. Our team is passionate about making a positive impact on people's lives through innovative solutions and cutting-edge technology. What We Offer Competitive compensation package; Comprehensive benefits including medical, dental, vision, and life insurance; 401(k) plan with company match; Paid time off and holidays; Opportunities for professional growth and development; Collaborative and dynamic work environment. Requirements Bachelor's degree in a relevant field (e.g., business administration, healthcare management); At least 15 years of experience in the healthcare industry, preferably in a leadership role; Proven track record of driving operational excellence, client engagement, and financial performance; Strong understanding of US Healthcare regulations and industry standards; Excellent communication, leadership, and problem-solving skills. We are an equal opportunities employer.