transcosmos
1 year ago
Data Reporting Specialist
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Company information
- Company
- transcosmos
- Location
- Polska Poland
- Posted
- 1 year ago
Job description
The Data Reporting Specialist collects and interprets data to help the service take actionable steps to improve performance and meet goals. Their duty includes but is not limited to gathering service statistics and trends, analyze and present it to service stakeholders with the goal of finding ways to improve efficiency, quality and customer experience. Requirements Key Tasks and Responsibilities · Gather and analyze data (case monitoring, contact analysis, DSAT/CSAT data scrubbing, call listening and other…
Required skills
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