Data Center Technician (m/w/d) in Essen

Data Center Technician (m/w/d) in Essen

You're looking for a new job? Experis is seeking you as Data Center Technician (m/w/d) for an IT service provider at the location in Essen

Find your perfect job with Experis! Use our experience and consulting for your best possible development. As an IT specialist, we bring you together with well-known companies.
The following will be offered:
Absentee tasks in a modern data center
A well-equipped workplace with all necessary tools and equipment
A collegial team and support from experienced colleagues
Opportunity to gain experiences in different IT environments
Flexible working hours within the deployment plan
Direct customer contact and self-responsible work

Spectrum of tasks: Support and maintenance for customers in the TechLounge and on Floorwalks
Creation, editing, and tracking of tickets in a customer-specific system
Analyze errors and document them in the ticket system for 2nd-level support
Solve problems based on knowledge database entries or instructions
1st-Level support for the following hardware:

o Windows devices: Notebooks, Detachables, Convertibles (Win10/Win11)

o MacOS: MacBooks

o iOS devices: iPhone/iPad (including BYOD)
Support with MS Office applications and virtual desktop environments (VDI, e.g. Citrix)
Management of BitLocker encryptations
Device and user management in Azure & Intune
Issuance and return of notebooks as needed
Maintenance for German- and English-speaking users
Support for software distribution and installation of packaged applications

Requirements portfolio:
Fundamental knowledge of Windows 10/11, BitLocker, and Active Directory
Experience with MS Office 365 and virtual desktop environments
Setup and management of smartphones (Android/iOS)
Knowledge in IP telephony, Multi-Factor Authentication (MFA), and VPN
Basic knowledge in network configuration under Windows
Ideal experience with the ticket system ServiceNow (SNOW)
Experience in customer support and safe, friendly communication
Very good German and English skills

We could convince you? The fastest way to us is through the Apply button!
We live diversity and equal opportunities and are therefore delighted about applications from people with disabilities.
All personal data formulations in the job posting are gender-neutral to be considered.