Danish Speaking Customer Service Advisor - Streaming services

Danish-Speaker Customer Service Advisor | Poland

Kats Recruitment Your Career, Our Commitment.
We are seeking Danish-speaking Customer Service Advisors to join a dynamic international BPO / customer-service centre in Poland. Support Danish-market customers with excellence and grow your professional path.

Your key responsibilities

• Handle inbound customer contacts (phone, chat, email) in Danish.

• Resolve queries related to orders, account issues, returns and subscriptions.
• Communicate clearly and professionally, maintaining high service standards.

• Work based on defined KPIs: quality, customer satisfaction, productivity.

• Participate in a flexible shift schedule (including evenings/weekends) as required.

What you bring to the role

• Native or near-native Danish speaker + good command of English.

• Customer-oriented attitude, strong communicator, resilient under pressure.

• Comfortable working with computers and CRM tools.

• Valid EU work permit (employment based in Poland).

• Previous customer-service or BPO experience is a plus (but not always essential).

What you'll gain

• Competitive salary aligned with multilingual/Polish market rates + performance bonuses.
• Modern office in Poland with hybrid/remote flexibility depending on project.
• Benefits such as private medical care, sports/leisure package, training and development opportunities.

• Exposure to international teams and brand-leading clients.

• End-to-end candidate support from Kats Recruitment, ensuring smooth onboarding and continued career progression.