CX Researcher (m / f / d)

Deutsche Telekom connects millions of people around the world. We are a leading telecommunications company and a trusted companion in a connected world, at home, at work, everywhere. We believe technology should serve people and the planet. We balance innovation with responsibility, combining business success with social and ecological impact. Our goal is simple: connect everyone to the opportunities of now while shaping a sustainable tomorrow. Within Telekom, Products Innovation Experience (PI) is responsible for developing innovative products and services that meet the needs of our customers. As CX Researcher (m / f / d), you will be part of this team and contribute your expertise in customer experience research to develop new products and services that exceed customer expectations. Your tasks will include: Conducting customer surveys, interviews, and focus groups to gather insights on customer needs and preferences; Analyzing data from various sources, such as customer feedback, market trends, and competitor analysis, to identify opportunities for innovation; Developing personas and user journeys based on your research findings; Collaborating with cross-functional teams, including product management, design, and engineering, to develop innovative products and services that meet customer needs; Presenting research findings and recommendations to stakeholders, including product managers, designers, and engineers. We are looking for a highly motivated and experienced CX Researcher (m / f / d) who has a strong passion for understanding customers and developing innovative solutions that exceed their expectations. You should have a degree in a relevant field, such as marketing, psychology, or sociology, and several years of experience in customer experience research. You are familiar with qualitative and quantitative research methods and have excellent analytical and presentation skills. You are also able to work independently and collaboratively as part of a team.