CX Consultant

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For our client in Zurich/Vienna we are looking for an experienced CX Consultant to support an international transformation and customer experience project in the construction industry. The role requires strong seniority, pronounced interview skills at management level, and experience in analyzing and designing customer journeys.

Your tasks:

• Planning, conducting and moderating interviews with stakeholders up to C-level
• Identification, analysis and visualization of customer journeys along complex business processes
• Developing concrete recommendations for action to improve the customer experience
• Analyzing existing processes and identifying optimization potential
• Collaborating with an international project team from the client side and the consulting side
• Independently managing your own work packages and proactively coordinating with relevant stakeholders
• Applying pragmatic and results-oriented methods to develop sustainable solutions

Your profile:

• Demonstrable experience in Customer Experience (CX) Consulting
• Solid knowledge of Customer Experience Design
• Experience in developing and visualizing Customer Journeys
• Expertise in Process Analysis and process optimization
• Experience in conducting and leading interviews at management and C-level
• Ability to act independently and confidently, even in demanding client environments
• Very good German language skills, spoken and written

Nice to have:

• Experience from projects in the construction or infrastructure sector
• Experience working with international stakeholders
• Knowledge of a pragmatic, hands-on consulting approach
• Experience in interdisciplinary transformation or innovation projects

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