CX Business Analyst (Banking) @ Eversis

We are looking for a business-oriented Analyst who understands how Customer Experience, operational processes, and technology work together in large enterprise environments. The ideal candidate combines strong analytical and communication skills with practical experience in contact center operations, analytics platforms, and regulated industries, with proven experience in banking or insurance sectors being essential. Proven experience as a Business Analyst, Customer Experience Manager, Omnichannel Manager, or similar role is required. We are looking for someone who can analyze complex business processes, identify areas of improvement, and develop solutions that meet the needs of both customers and stakeholders. The successful candidate will be able to work closely with cross-functional teams, including IT, Operations, and Customer Experience teams, to design and implement process improvements that drive customer satisfaction and loyalty. Additionally, the ideal candidate should have experience working in a fast-paced environment, prioritizing tasks effectively, and meeting deadlines. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.