Customer Web Support (Late Shift)

Job description

Job Description Serve as the primary customer contact for ADI website related issues. You will respond to customer inquiries via phone, chats and emails about website functionality, order inquiries, order changes and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support orders through the entire process from receipt of order to delivery. This includes processing returns, refunds and exchanges. You will also be responsible for handling customer complaints and resolving any issues that may arise.

Required skills

logistics manufacturing technical support orders phone returns customer complaints emails administrative duties product managers website functionality chats exchanges refunds order changes customer web support adi website order inquiries rma's regional sales managers

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