Customer Support with Portuguese - Remote

Inviting applications for the role of Customer Support with Portuguese - Remote

Responsibilities:

Handle incoming customer queries via phone, email, chat, or social media.

Provide accurate and timely information to customers regarding products, services, or policies.

Resolve customer complaints efficiently and escalate issues when necessary.

Process Adherence:

Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery.

Maintain documentation and update customer records accurately in the CRM or relevant databases.

Issue Resolution:

Analyze customer problems and provide appropriate solutions or alternatives.

Coordinate with other departments like technical support, billing, or logistics for issue resolution.

Quality Assurance:

Ensure high-quality customer interactions by adhering to quality standards.

Participate in training sessions and continuously improve knowledge of products and processes.

Data Management:

Accurately enter and maintain customer data.

Prepare reports on customer feedback, issues, and service efficiency.

Customer Retention:

Identify opportunities to upsell or cross-sell products or services.

Foster positive relationships with customers to enhance customer loyalty.

Feedback and Improvement:

Gather customer feedback and relay it to relevant teams for product or process improvement.

Suggest improvements in customer service processes based on customer interactions.

Requirements:

Any Graduate degree (good to have)

Strong problem-solving and decision-making abilities

Ability to multitask, prioritize, and manage time effectively

Great communication skills to operate globally across multiple departments and stakeholders.

Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization

Must be able to read, write and speak in English

Very good knowledge of English (minimum B2) and Portuguese min C1.