Customer Support Technician

SUMMARY Carel is looking for an outgoing, customer service minded individual with a strong HVAC knowledge base. This position is responsible for providing technical assistance to Carel customers and helps to educate, address concerns, and document customer interactions. This individual is in a unique position to participate in teams created to review, launch and develop new products and revisions, since they have feedback directly from product end users. Great attention to detail and communication skills are essential for this role. The ideal candidate will be able to work independently as well as part of a team, with the ability to prioritize tasks effectively. This position requires strong problem-solving skills, analytical thinking, and the ability to learn quickly. The successful candidate will have excellent written and verbal communication skills, with the ability to articulate technical information in a clear and concise manner.