Customer Support Specialist

As a customer support specialist at Zonneplan, you work from our office in Zwolle and are much more than a voice on the phone. You build real relationships with customers and help them make the most of all our smart energy solutions: solar panels, home batteries, charging stations, and dynamic energy contracts. Every day, you answer a variety of questions, from technical details to advice on energy consumption, and you see the difference you make immediately. You work with innovative tools like chatbot Kiki, which, thanks to input from you and your colleagues, already answers more than 80,000 questions per month.

You will join a close-knit service team of permanent colleagues and working students who help each other daily. In case of an unexpected disruption, you'll be at the table with developers to find a solution within minutes. Because you are at the office every day, communication lines are short and you learn from each other quickly. This direct collaboration makes the work varied and ensures you keep learning. This way, you contribute to Plan Zero: a Netherlands where everyone has clean, affordable energy. Your customer contact ensures that Zonneplan is again the best-rated dynamic energy company in the Netherlands next year.

Your impact at Zonneplan

• You are the first point of contact for our customers. Via phone, email, and chat, you quickly and fully assist people with questions about solar panels, home batteries, charging stations, and energy contracts. You take ownership and ensure every customer feels heard and helped, even when a conversation isn't easy.
• You identify areas for improvement. Through customer contact, you recognize patterns and bottlenecks, such as recurring questions about charging stations or battery management. You proactively share these insights with your team so that products and processes truly align with what customers need.
• You contribute to innovation. Your input continuously makes the knowledge base of chatbot Kiki smarter and more comprehensive. Your knowledge helps thousands of customers per month, even when you're not on the line.
• You continue to develop yourself. You learn from experienced colleagues, follow training on new products like home batteries, and expand your knowledge. This way, you solve more and more questions independently and grow towards a role as a technical specialist.

This is what we offer you

• A salary between €3,100 and €3,650 per month, depending on your experience.
• 25 vacation days (with the option to buy more) and travel expenses reimbursement.
• A personal choice budget for sports, groceries, or anything else that suits you.
• From day one, we invest in your growth with the Zonneplan Academy, good tools, and space to keep learning. Over time, you can grow into the role of technical specialist.
• We believe in the power of personal contact. By working together in the office, we keep lines with colleagues short, switch quickly, and help each other directly. This way, we ensure the best service together. Think of a shared lunch, drinks after achieving your goals, or solving a complex issue that the entire team is proud of.

This is what you bring

• You have at least MBO+ or HBO work and thinking level and at least three years of experience in a customer service role, preferably in customer support.
• You master the Dutch language at a professional level, both orally and in writing.
• You communicate clearly and friendly, even with technical subjects or when a customer shows resistance. You know how to calmly and professionally steer a difficult conversation.
• You work in a structured manner, follow processes, and understand why accurate registration is important for the entire team.
• You are curious about developments in energy technology, electric driving, and sustainable solutions.

This is what the process looks like

• 1. Apply for this vacancy.
• 2. Short telephone intake with Alice (recruiter).
• 3. Introductory meeting with Saphira (direct manager of the position) and Alice (recruiter).
• 4. Second interview with an assessment and personality and capacity test.
• 5. Is there a match? Then we will quickly make you an offer.

Ready to use your customer focus for Plan Zero?

At Zonneplan, we work towards one clear goal: a Netherlands without fossil fuels. We call this Plan Zero. No emissions, no waste, no dependency. That sounds big, and it is. But at the same time, it's very close. Every day, you help customers get more out of their solar panels, charge smarter with their charging station, store energy in their home battery, or benefit from flexible energy prices. Your work makes sustainable energy more accessible and understandable. Together with your team, you take steps you can be proud of.

Do you have questions? Call or email Alice: 088 020 3012, [email protected]

Please note: Proficiency in the Dutch language is required