Customer Support Specialist

As a customer support specialist at Zonneplan, you are much more than a voice on the phone. You build real relationships with customers and help them make the most of all our smart energy solutions: solar panels, home batteries, charging stations, and dynamic energy contracts. We are looking for someone for 32-40 hours per week with a salary between €2,850 and €3,200 per month.

• You are the first point of contact for our customers. Via phone, email, and chat, you quickly and comprehensively help people with questions about solar panels, home batteries, charging stations, and energy contracts. You take ownership and ensure that every customer feels heard and helped.
• You identify areas for improvement. Through customer contact, you recognize patterns and bottlenecks, such as recurring questions about charging stations or battery management. You proactively share these insights with your team, so that products and processes truly align with what customers need.
• You contribute to innovation. Your input helps make the knowledge base of chatbot Kiki smarter and more extensive. Your knowledge helps thousands of customers per month, even when you are not on the line.
• You continue to develop yourself. You learn from experienced colleagues, follow training on new products such as home batteries, and expand your knowledge. This way, you solve more and more questions independently and grow in your role.

• You have at least MBO+ or HBO work and thinking level and at least two years of experience in a customer-oriented role.
• You communicate clearly and friendly, both on the phone and in writing, even on technical subjects.
• You work in a structured way, follow processes, and understand why accurate registration is important for the entire team.
• You are curious about developments in energy technology, electric driving, and sustainable solutions.
• You enjoy achieving results together with colleagues and are proud when customers are satisfied because of your help.

• A salary between €2,850 and €3,200 per month, depending on your experience.
• 25 vacation days (with the option to buy more) and travel expenses reimbursement.
• A personal choice budget for sports, groceries, or something else that suits you.
• From day one, we invest in your growth with the Zonneplan Academy, good tools, and room to keep learning.
• A work atmosphere where you celebrate successes with your colleagues. Think of a joint lunch, a drink after achieving your goals, or solving a complex issue that the entire team is proud of.

At Zonneplan, we work towards one clear goal: a Netherlands without fossil fuels. We call this plan Zero. No emissions, no waste, no dependence. That sounds big, and it is. But at the same time, it is very close. Every day, you help customers get more out of their solar panels, charge smarter with their charging station, store energy in their home battery, or benefit from flexible energy prices. Your work makes sustainable energy more accessible and understandable. Together with your team, you take steps you can be proud of.

Do you have questions? Call or email 088 020 3012 / [email protected]