Visit by GES
8 months ago
Customer Support Specialist
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Company information
- Company
- Visit by GES
- Location
- Sibiu Romania
- Posted
- 8 months ago
Job description
Join our dynamic team as a Customer Support Specialist and be part of a global company at the forefront of the events industry. This full-time role offers the opportunity to work in a vibrant environment, travel internationally, and contribute to seamless event experiences.
Key Responsibilities:
Key Responsibilities:
- Assist organisers in configuring and using our software products.
- Troubleshoot issues, identify root causes, and recommend solutions.
- Provide timely support via phone, email, and face-to-face during events.
- Help with machine set-up onsite when required.
- Maintain product knowledge and suggest improvements.
- Ensure excellent customer experiences by anticipating needs and responding promptly.
- University degree (technical background preferred).
- Fluent in English (written & spoken).
- 2+ years of technical support experience.
- Experience with call logging software and web-based applications.
- Basic PC hardware set-up and configuration knowledge.
- Strong communication, problem-solving, and organisational skills.
- Proactive, quick learner, and strong team player.
- Willingness to travel and work flexibly in a 24/7 support environment.
Required skills
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