Customer Support Specialist (Ukrainian Speaker)

Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people’s lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions.

Viber Customer Support Specialist will be responsible for keeping Viber users happy and loyal by providing efficient responses to the worldwide Viber community queries.

• Provide fast and professional off-line (Email, live-chat) response to users issues
• Maintain a high level of users satisfaction
• Investigate the problematic issues reported by users: collect relevant information, analyze and document it in internal articles
• Identify and report on trends, repeated issues and urgent bugs.

• Proficient in English and Ukrainian at either native or professional level
• A problem solver with an innate sense of curiosity and passion about helping people
• Enthusiastic smartphone user (Active Viber user – a major advantage)
• Microsoft or Mac OS’s savvy
• Willingness to participate in a 24/7 rotating roster which predominately includes after-hours shift
• Attention to details
• Team player
• Experience in customer support or customer service will be a plus.

Full time job. We’re working in hybrid mode (3 times a week from the office).