Customer Support Specialist (Polish Speaking)

Join the excitement with Neo Group, recruiting on behalf of our valued partner! This is your chance to shake things up in the iGaming scene. Our partner isn’t just expanding; they’re revolutionizing the entire game, mastering profitability with every new venture. But what truly drives this transformation? It's talented individuals like you. Be part of this journey as we work together to redefine gaming on a global scale. We are seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist (Polish Speaking). As a key member of our customer support team, you will be responsible for providing top-notch support to our customers, ensuring their satisfaction and loyalty. Your primary responsibilities will include: • Responding to customer inquiries in a timely and professional manner, via phone, email, and chat. • Resolving customer complaints and issues in a fair and efficient manner. • Providing product information and recommendations to customers. • Maintaining accurate and up-to-date records of customer interactions. • Collaborating with other team members to resolve complex customer issues. • Staying up-to-date with product knowledge and industry trends. • Meeting and exceeding customer satisfaction and retention targets. • Participating in training and development programs to improve customer service skills. Requirements: • Bachelor’s degree in a relevant field (e.g., business, communications, or a related field). • 1-2 years of experience in a customer-facing role, preferably in the iGaming or gaming industry. • Fluency in Polish, both written and spoken. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced environment and adapt to changing priorities. • Strong problem-solving and analytical skills. • Ability to maintain confidentiality and handle sensitive information. • Willingness to learn and grow with the company. What We Offer: • Competitive salary and benefits package. • Opportunities for professional growth and development. • Collaborative and dynamic work environment. • Recognition and rewards for outstanding performance. • Flexible working hours and remote work options. • Access to cutting-edge technology and tools. • A fun and supportive team environment. If you are a motivated and customer-oriented individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role.