Customer Support Specialist German Speaker

On-site in Lisbon (Relocation Package Included) Are you ready for your next career step under the Portuguese sun? We're hiring motivated individuals with strong communication skills to join our on-site customer service team in Lisbon . This full-time opportunity comes with a relocation package included , making your transition smooth and supported from day one. In this role, you will support customers and help deliver high-quality service in a dynamic and international environment. Your Responsibilities: • Provide exceptional customer service through phone, email, and chat • Respond to customer inquiries and resolve issues in a timely and professional manner • Collaborate with internal teams to resolve complex customer issues • Stay up-to-date with product knowledge and company information to provide accurate and helpful responses • Meet and exceed customer satisfaction targets • Work in a fast-paced environment with multiple priorities and deadlines • Adapt to changing customer needs and preferences • Develop and maintain a deep understanding of our products and services • Participate in training and development programs to improve skills and knowledge • Contribute to a positive and inclusive team culture • Participate in quality control and continuous improvement initiatives What We Offer: • Competitive salary and benefits package • Relocation package included for new hires • Opportunities for professional growth and development • Collaborative and dynamic work environment • Recognition and rewards for outstanding performance • Access to cutting-edge technology and tools • Flexible working hours and remote work options • A chance to work with a global company and be part of a diverse and inclusive team Requirements: • Bachelor's degree in a relevant field (e.g. business, communications, etc.) • 1-2 years of customer service experience • Strong communication and interpersonal skills • Ability to work in a fast-paced environment with multiple priorities and deadlines • Proficiency in German language (written and spoken) • Ability to work in a multicultural environment and adapt to changing customer needs and preferences • Strong problem-solving and analytical skills • Ability to maintain confidentiality and handle sensitive information • Willingness to learn and adapt to new processes and technologies Certifications: • None