Customer Support Specialist (English Speaking)

At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success!

Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As an English speaking Customer Support Specialist, you will be responsible for providing exceptional service and support to our English-speaking customers.

Responsibilities:

• Respond to customer inquiries and provide prompt and accurate assistance in English through calls, chats & emails.
• Handle customer complaints and resolve issues effectively.
• Ensure customer satisfaction through professional and courteous communication.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify opportunities for process improvements and provide feedback to management.

Requirements

• Fluent in both English and Portuguese.
• Previous experience in customer support or a similar role.
• Excellent communication skills, both written and verbal.
• Patient, empathetic, and customer-focused mindset.
• Strong problem-solving and conflict resolution skills.
• Confident PC user (aware of cookies/cashу and why/when should clean them).
• Having an experience with crypto is huge plus.
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to work in shifts - Morning, Afternoon, Night. Ability to work 5 days a week(including weekends).

Benefits

• Join us on an exciting journey to shape and revolutionize a new brand in the market
• Kick off your birthday month with a bang! Enjoy a fully paid day off, €100 to make your day special, and heartfelt wishes from your team.
• Receive 100% of your salary for 14 days of sick leave per year.
• Enhance your language skills with our free online English courses.
• Join our complimentary Book Club sessions, available in Russian & English
• Experience lively virtual team-building activities—because work should be fun!
• Annual Leave: 20 working days per year
  
  Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!