Customer Support Specialist, Dutch - Brașov

Dutch B2-C1, customer-focused and solution-oriented? Join our team!

We are looking for someone to join our Customer Support team in Brașov and contribute to creating the best possible experience for our customers.

If you are organized, communicative, and enjoy finding answers even in more complex situations, this role could be a great fit for you.

Your Role

You will be one of the company’s main points of contact for customers, supporting them throughout their entire interaction with us.

Your main responsibilities will include:

· Handling customer questions and requests;

· Providing support during both the pre-sales and post-sales stages;

· Communicating with customers via chat, email, and phone;

· Providing accurate, complete, and relevant information;

· Handling difficult situations and customer complaints;

· Identifying suitable solutions or alternatives for each case;

· Following up on requests until they are fully resolved;

· Recording and updating information regarding customer interactions;

· Following the company’s procedures and communication standards.

Communication Channels

💬 Chat / Messaging

📧 Email

📞 Phone – approximately 20% of the activity

You will mainly use written communication channels, while phone interactions will account for approximately one-fifth of your activity.

Our Offer

🎁 700 RON net – benefits, including:

· Meal vouchers;

· Holiday vouchers;

· Cultural vouchers.

🏆 500 RON net – performance bonus, guaranteed for the first two months and subsequently awarded based on performance.

⭐ 1,500 RON net – attendance bonus

You will also benefit from:

· Permanent employment contract;

· On-site position in Brașov;

· Transportation provided/reimbursed for the 16:00–01:00 shift.

Working Schedule

The schedule is organized in two shifts, Monday to Sunday:

🕘 09:00–18:00

🌙 16:00–01:00

Transportation is provided/reimbursed for the evening shift.

The Right Profile

For this role, we are looking for someone who has:

· At least 12 years of completed education;

· Dutch – B2-C1 level;

· English – B1-B2 level;

· Strong communication skills;

· A customer-focused mindset;

· Attention to detail and a responsible approach to work;

· The ability to prioritize and manage multiple requests;

· A solution-oriented mindset;

· A professional and positive attitude.

If this sounds like the right opportunity for you, we look forward to receiving your application!

Skills